Pre-order Information

We work as quickly as possible to restock sold out products.

However due to the way we source the products, the average wait is 4-6 weeks and sold out products move to a pre-order listing.  You can pre-order products to secure your order and receive when it arrives.
 
Please note that if pre-order items are purchased together with regular items which are in stock, the entire order will be on hold until the pre-order stock is available for shipping. We are unable to partially fulfill orders.
 
If you wish to place a pre-order as well as purchase available items, it's best to purchase separately to avoid delays in shipping your order. You will receive a shipping tracking notification as soon as your order has been dispatched.

Pre-order items for international customers will be shipped within 2 days as it will be shipped from South Korea directly. 

Please note that pre-order items cannot be cancelled.

If you have any questions or special requests, please email us at babyiloveyou@bily.com.au