Australia wide postage is a flat rate of $9.95 or FREE shipping on orders over $150 / international postage from $25.00AUD

FAQ

FAQ

Will your pram liners fit my pram?
Bily’s pram liners are a standard multi-fit pram liner. All liners are universal and compatible with most regular prams and can be used for bassinet, car seats or bouncers, compatible with 3 or 5 points harness system. Our pram liners are equipped with an easy to use clip, located at the back of the liner. 

Are Bily’s products machine washable?
Yes. All our products (except hair accessories) are machine washable. We recommend using a gentle cycle, laundry care wash bag, in cold water.

Do you offer gift wrapping?
Not at this point in time, however it is certainly on the agenda!

Where are you located?
We are in Melbourne, Australia

Do you have a retail store?
At this point in time, we are purely an online store, however please keep an eye out for us as our business continues to grow! You may be able to find us in upcoming baby EXPO.

Is my personal information kept private?
Please be assured that all personal information is kept private and confidential. Under no circumstances will we share your information with a third party. For further information, please refer to our Privacy Policy.

What payment options do I have?
We currently accept the following payment methods: Visa, MasterCard, American Express, PayPal, Google Pay & Apple Pay. All payments are processed via Shopify and are secure and encrypted.

What countries does Bily ship to?
We ship worldwide! We use Sendle Global for international orders.

Do I have to pay any tax on my purchases?
Goods and Services taxes may vary from country to country. For purchases outside of Australia you may be required to pay duty tax on your orders.

Can I change or amend my order once it has been placed?
We are unable to make any amendments to orders once dispatched. Please ensure to review your orders carefully before confirming at the time of checkout.

Can I track my order?
Yes, you will receive a tracking ID within your order confirmation email which you can use to monitor your delivery.

How do I return or exchange an item?
Please refer to our Refund Policy page for more information.